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Disclosures and Licenses

For Alaska Residents Only
If your issue is unresolved by myPay Solutions at 800-968-8900, please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Formal complaints must be in writing. Please download the form here: 


Formal complaint forms may be submitted via:

  1. Fax: 907-465-1230
  2. Email: msb_licensing@alaska.gov
  3. Mail: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

If you have questions regarding formal complaints, please call 907-465-2521.

For Maryland Residents Only
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Creative Solutions Software Corp dba myPay Solutions license number 12- 1445015 and NMLS ID 1445015 by contacting the Commissioner’s office at 500 North Calvert Street, Suite 402, Baltimore, Maryland 21202, or 888-784-0136.

For New York Residents Only
Creative Solutions Software Corp (dba myPay Solutions) is Licensed as a Money Transmitter by the New York State Department of Financial Services.