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Disclosures and Licenses

For Alaska Residents Only
If your issue is unresolved by myPay Solutions at 800-968-8900, please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Formal complaints must be in writing. Please download the form here: 


Formal complaint forms may be submitted via:

  1. Fax: 907-465-1230
  2. Email: msb_licensing@alaska.gov
  3. Mail: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

If you have questions regarding formal complaints, please call 907-465-2521.

For New York Residents Only
Creative Solutions Software Corp (dba myPay Solutions) is Licensed as a Money Transmitter by the New York State Department of Financial Services.