For Alaska Residents Only
If your issue is unresolved by myPay Solutions at 800-968-8900, please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Formal complaints must be in writing. Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf
Formal complaint forms may be submitted via:
1. Fax: 907-465-1230
2. Email: firstname.lastname@example.org
3. Mail: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807
If you have questions regarding formal complaints, please call 907-465-2521.